Help and questions about FansBuy in a member state

No. FansBuy is a purchasing agent: it buys from Chinese third-party shops in your name, photographs the parcel in its warehouse, then you book an international SKU. fansbuy.eu is an independent information desk. Orders, payment and claims stay on https://fansbuy.com/. The cards on fansbuy.eu are a reading of the finds index, not stock FansBuy owns. Payment never happens on this hostname. The delivery address uses a a real member-state address, not this hostname.

The official app language switcher is independent of this desk. We measured the public site on 6 Oct 2026. Field names in the estimator often stay English even when the chrome is translated. The delivery address must still match a member state. Switching chrome language on fansbuy.eu does not change the official app. Confirm the in-app language the morning you order toward a member state.

The finds index this desk reads is English (sneakers, hoodie, jacket). Local words often return zero cards — that is an English index, not an empty shop. Type the English key. Measured 6 Oct 2026 via w2clinks on fansbuy.eu. The category wall still exposes the English keys (sneakers, hoodie, jacket) so you can paste them into w2clinks on fansbuy.eu. Measured 6 Oct 2026.

Twice: first the goods plus China domestic shipping into the warehouse, later the international line to a member state. Between those payments you can consolidate. This desk never charges you; FansBuy does, in-app. Warehouse photos sit between the two payments. Do not book international freight to a member state until you have accepted QC in-app.

On the official SPA the currency switcher has been observed to change the symbol without converting the digits. This desk converts the China warehouse card to EUR as a dated display (X-Rates 6 Oct 2026), not a checkout price. Re-read the number in-app the morning you pay. If the official SPA still prints USD digits after you pick EUR, trust the digits and https://fansbuy.com/estimates, not this HTML. Display rate dated 6 Oct 2026.

Only inside https://fansbuy.com/. Typical rails are card, PayPal and balance top-up — confirm in the official FAQ the same day. fansbuy.eu never takes card data and does not store a saved method. Register links on this desk never collect card numbers. Those fields exist only on https://fansbuy.com/. fansbuy.eu has no saved method.

Most air SKUs bill max(actual, L×W×H/divisor) with the result in kilograms (the widget shows grams). A puffy jacket is light on the scale and expensive in volume. Geometry only — live money is in https://fansbuy.com/estimates with destination a member state. The widget uses 35×25×10 cm and 1000 g as a lab habit; your carton will differ. Open https://fansbuy.com/estimates with destination a member state before you pay freight.

This hostname is not a customs territory. Duties follow the country you pick in the official estimator, not the TLD. Read that country’s customs site the morning you ship. No under-declaration. Prepaid vs collect is chosen when you submit the parcel, not when you buy the goods. Read the SKU heading and taxation-customs.ec.europa.eu the same morning.

A hub TLD has no de-minimis of its own. Pick a real country in the estimator. This desk does not invent a threshold for “EU” as one destination. A screenshot of a threshold from Discord is not a filing. taxation-customs.ec.europa.eu is the source this desk names. We will not invent a declared value for a member state.

Yes — that is the usual saving. Pieces wait in the warehouse until you submit a parcel. Free storage on this agent: Official Help (https://fansbuy.com/help-283.html): 90 free warehouse days from “In warehouse”, then items can be treated as abandoned if you do not submit a parcel or pay an extension; maximum 180 days (6 Oct 2026). This dest does not invent a storage window as a coupon. Orders stay on fansbuy.com.. If QC splits cartons, estimate each carton to the same destination a member state. Storage clock on this agent: Official Help (https://fansbuy.com/help-283.html): 90 free warehouse days from “In warehouse”, then items can be treated as abandoned if you do not submit a parcel or pay an extension; maximum 180 days (6 Oct 2026). This dest does not invent a storage window as a coupon. Orders stay on fansbuy.com.. After that the warehouse can charge or dispose — official Help, not this page. Split cartons each need a a member state estimate.

Yes, warehouse QC photos land in the app after the piece arrives in China. Extra angles are often a paid add-on. Disputes are easier while it is still in the warehouse, not after it has cleared last-mile. If a photo is blurry, buy another angle in-app before the piece leaves China toward a member state. This desk cannot open a ticket.

Tobacco, alcohol, medicines and banned goods do not travel. Liquids, powders and pastes can need dangerous-goods paperwork. That is platform rule, not taxation-customs.ec.europa.eu law. Restricted / price-0 cards on this catalogue are not buyable. Restricted is a platform purchase block, not a taxation-customs.ec.europa.eu seizure notice. Price-0 cards on fansbuy.eu are not a shop error you can checkout.

The source link is not available for agent purchase, or the price could not be read. Do not plan a haul around a zero. Transborder shops are often out of scope. Check the live FansBuy product page. Price 0 often means the Weidian or Taobao link died. Open the live FansBuy product page the same day; do not plan the haul on this HTML.

Official FAQ covers estimated vs actual weight and postage refunds. This HTML is not a live quote. Re-run https://fansbuy.com/estimates with destination a member state after warehouse photos. Refunds for actual vs estimated weight are an official FAQ topic. Re-run https://fansbuy.com/estimates after warehouse photos, destination a member state, then pay.

Only on https://fansbuy.com/, never here. fansbuy.eu cannot see your account. Use in-app chat / the official Help Center. This hostname is a hub, not a customs territory. The official estimator still needs a real country code. fansbuy.eu cannot look up an order ID. Keep the in-app number. Claims and chat live on https://fansbuy.com/ only.